Omnichannel Operations Program Specialist

The Role

Responsibilities

• Serves as a subject matter expert for retail operations programs and processes, primarily focused on retail inventory operations
• Leads the development and implementation of retail continuous improvement projects.
• Collaborate with cross functional teams to gather feedback and identify process opportunities impacting customer experience, employee engagement and/or key sales and expense metrics.
• Serve as a central point of contact for retail store managers, addressing their operational inquiries, concerns, and providing guidance.
• Assist in resolving retail operational challenges and issues by leveraging the understanding of retail processes and procedures.
• Utilize data analysis to identify opportunities for process improvements, operational efficiency gains and cost reduction.
• Develop and maintain strong cross-functional relationships with key business partners to effectively support initiatives that impact retail operations.
• Assist in the development and delivery of training programs for store teams on operational processes and procedures.
• May be assigned other duties and tasks not specifically outlined in this description.

Qualifications

• 3+ years in a retail operation setting, ideally as a General Manager or Assistant General Manager
• Experience utilizing METRC or BioTrack
• User knowledge of Seed to Sale (POS); Dutchie, MJ Freeway
• Experience in a project manager or similar role in retail, restaurant, or other multi-unit business.
• Experience establishing and communicating procedures and policies.
• Strong analytical and problem-solving skills, with the ability to translate data insights into actionable strategies.
• Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed expectations.
• Able to build constructive and effective relationships with a broad and diverse group of business partners.
• Highly professional, high level of ethics and integrity; accepts accountability for results; works with a sense of urgency.
• Adapts and thrives in a demanding, fast-paced environment. Possess strong organizational and time management skills.
• Exceptional communications skills, written and verbal.
• Bachelor's degree, preferred, or equivalent work experience.
• Travel expected at a minimum of 50%

Additional Requirements

• Must pass any and all required background checks
• Must be and remain compliant with all legal or company regulations for working in the industry
• Must possess valid driver's license
• Must be a minimum of 21 years of age
• Must be approved b y state badging agency to work in cannabis industry

• Health, dental, and vision insurance
• Paid Time Off
• Employee Discount
• Mental Health Programs
• 401(k)
• Daily Pay
• Supplemental Insurance
• Perks Marketplace
• Flexible Spending Account / Health Spending Account
• And much more

Calling all curious, collaborative, compassionate, boundary-pushing, trustworthy stewards: There’s a place for you.

People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.