General Manager

Overview

Competencies

• Drives Results: Challenges and inspires a team to exceed results expectations. Consistently executes against company strategy, state regulatory requirements and local operations plans.
• Adapts to Change: Communicates the "why" to the team and aligns them with the Green Thumb's Mission, Vision, Values, Priorities, and Behaviors. Is a change champion who helps the team navigate through change.
• Business Insight: Optimizes outcomes by leveraging data, understanding the story behind the numbers, and translating into behaviors and actions for the team.
• Customer Focus: Leverages data to understand customer needs and acts on it. Improves the consumer journey by increasing efficiency and empowering the team.
• Collaborates: Speaks to people, with actionable and respectful feedback, and coaches others to work collaboratively. Communicates effectively across multiple channels to keep teams in-the-know.
• Values Differences: Prioritizes building diverse teams with a variety of experiences, perspectives, backgrounds and skills. Serves as role model for fostering an environment where differences are encouraged, valued, and supported.
• Develops Talent: Places a high priority on developing people to drive strong performance and achieve career goals. Takes ownership of the employee life cycle and team's engagement and professional development.

Responsibilities

Operations

• Deliver direction, oversight, and execution of all dispensary operations. Ensure the dispensary is compliant with security, inventory, and local and state regulations.
• Drive revenue and profit through effective execution of programs, initiatives, and regionalized instore promotions.
• Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.
• Maintain and enforce cash management handling protocols and daily reconciliation.
• Manage effective order & expense management processes aligned with store budgets.
• Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities

Experience

• Coach Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences.
• Ensure "Leader on Duty" (LOD) presence is appropriately scheduled throughout the store. Coach Leaders to actively supervise, recognize team members and redirect behaviors during LOD shifts.
• Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience across in-store, drive-thru, curbside & delivery.
• Coach leadership team to deliver Loyalty goals, drive customer retention and repeat traffic.
• Serve as a liaison to the local community and support community outreach events and initiatives.

People

• Build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development.
• Inspire a culture of engagement and performance through coaching, feedback, and recognition.
• Motivate dispensary team to exceed revenue targets and key metrics, emphasizing team member behaviors, service techniques and product knowledge.
• Monitor staffing needs and ensure scheduling practices align to store labor goals. Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.
• Develop Leader and Team Member talent and effectively address performance issues on a timely basis.
• Regular, dependable attendance and punctuality.
• Perform other duties as needed.

Qualifications

• Bachelor's degree or comparable business experience
• At least five years in a supervisory or management role in a retail setting, specifically with POS business operations.
• Cannabis experience preferred
• Inventory control experience is required
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older.
• Must pass any and all required background checks.
• Must possess a valid driver's license or state ID.
• Must be and remain compliant with all legal and company regulations for working in the industry.
• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb
• Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws.

Skills

• Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
• Meet timelines consistently and be able to work under pressure effectively.
• Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations.
• High interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
• Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness.
• Adapts and thrives in a demanding, fast-paced environment
• Possesses a high level of critical thinking.
• Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPPA requirements.
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes

Additional Requirement

• Move about the dispensary to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary
• Remain in a stationary position, if required, up to and including in an office setting, to meet the needs of the business and complete managerial tasks timely
• Converse and communicate with individuals and groups of people directly
• Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications, and email
• Prepare patient and/or customer orders by moving and placing products
• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
• Move inventory and materials weighing up to 30 pounds independently
• Position self to move inventory and materials in storage areas

Working Conditions

• Patient and/or customer-facing environment
• Ability to work outdoors invarying and sometimes adverse weather conditions
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent

Our Mission: To promote well-being through the power of cannabis.

We're humble

We're hardworking

We're grateful

We're transparent

We're collaborative

We have a growth mindset

Calling all curious, collaborative, compassionate, boundary-pushing, trustworthy stewards: There’s a place for you.

People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.