Patient Care Specialist

The Role

Responsibilities

• Assist patients in a customer-facing, intimate retail environment
• Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient's specific needs
• Ensure sales floor is properly stocked and presence of the store is well maintained
• Own responsibility for remaining up-to-date with product knowledge
• Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction
• Complete duties assigned during scheduled shift including:
  • Correct cash handling and discount application
  • Verification of proper paperwork, documentation and ID for patients
  • Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system
  • Maintenance of hard copy files (when required)
  • Assist in verifying order deliveries for accuracy
  • Security measures and safety compliance
  • Maintain visitor log
• Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
• Promote a work environment that is positive, communicative, patient-oriented, and compliant

Qualifications

• 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• High school diploma, or equivalent
• Consistent demonstration of excellent customer service skills
• Previous experience with POS systems
• Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies - previous knowledge a HUGE plus!
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

Additional Requirements

• Must be 21 years or older
• Must pass any and all required background checks.
• Possess valid driver's license or state ID.
• Must be and remain compliant with all legal or company regulations for working in the industry.

Working Conditions

• While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions
• PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching
• Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.

Note: Green Thumb will be operating in accordance with the Biden Administration's Path Out of the Pandemic . The plan requires employees of all businesses with 100 or more employees to be fully vaccinated or require weekly testing for unvaccinated employees by January 4, 2022.

Calling all curious, collaborative, compassionate, boundary-pushing, trustworthy stewards: There’s a place for you.

People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.