Company & Role Overview
Summary
About Dutchie
About This Job
What You'll Do...
- Collections & Cash Application
- Support collections efforts by engaging with customers to resolve payment issues professionally and efficiently.
- Apply customer payments to appropriate accounts and ensure accurate record-keeping.
- Reporting & Reconciliation
- Prepare regular reports on payment status, cash reconciliations, and key metrics as appropriate.
- Support month-end close activities by reconciling Accounts Receivable and contributing to financial reporting.
- Collaboration
- Work closely with cross-functional teams, including Collections, Sales, Customer Success, Implementation, and Business Systems, to address customer payment inquiries.
- Assist with internal and external audits by providing requested documentation and supporting audit inquiries.
- Process Improvement
- Assist in the development and implementation of new processes and procedures to enhance the efficiency of accounts receivable.
- Identify and recommend opportunities for process improvements in the order-to-cash cycle.
- Customer & Payment Support
- Investigate and respond to payment questions and requests
- Monitor and respond to Zendesk tickets related to billing and payments.
What You Bring
- Currently pursuing or recently completed a degree in Accounting, Finance, or a related field.
- Strong attention to detail and a proactive approach to problem-solving.
- Excellent written and verbal communication skills.
- Ability to manage time effectively and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Excel; familiarity with financial or billing software (e.g., Salesforce, Sage Intacct, Zuora, Zendesk) is a plus.
- A collaborative mindset and eagerness to learn financial operations fundamentals.
- Experience with or exposure to AI-powered tools (e.g., through coursework or hands-on use), with an interest in leveraging AI to improve efficiency in financial operations.
You'll Get...
Working Environment
(No Information)