Associate IT Operations Engineer

The Role

• This is a remote role that requires up to 40% travel.
• Preferred candidates must reside in one of our operating states:
• CA, CT, FL, IL, MA, MD, MN, NJ, NV, NY, OH, PA, RI, VA

Responsibilities:

• End-User Hardware Support:
  • Troubleshoot, install, and maintain devices such as PCs, laptops, retail Point of Sale (PoS) technology (registers, printers, iPads/iOS devices), VoIP phones, and other end-user systems.
• Technology Infrastructure Support:
  • Assist in managing Dell and Nutanix servers, Windows Server 2016/2019, network equipment (Meraki and Fortinet switches, firewalls, wireless APs), manufacturing IoT devices, ISP circuits, and interconnectivity technologies (copper ethernet and single-mode fiber optics).
• Incident Management:
  • Monitor and respond to issues via our helpdesk ticketing system (Fresh Service).
  • Proactively and reactively address alerts from our SolarWinds system monitoring platform.
• On-Call Support:
  • Participate in after-hours, weekend, and holiday on-call support rotations.
• Other Duties:
  • Additional responsibilities as assigned by manager.
  • Support overall information systems planning, implementation, and administration in a variety of IT functional areas.
  • Follow internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks.
  • Provide support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary.
  • Install and configure software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices.
  • Routinely test and monitor IT system performance to ensure system security and reliability.

Qualifications / Requirements:

• Ability to travel up to 40%
• High School Diploma or equivalent required; Associate's or Bachelor's degree in Information Technology or related field preferred.
• Up to two years of experience and / or training in IT support or related fields.
• Understanding of IT hardware and software systems, including end-user devices (PCs, laptops, iPads, PoS systems) and infrastructure components (servers, networking equipment, and Windows Server environments).
• Familiarity with basic network troubleshooting (Ethernet, fiber optics) and system monitoring tools is a plus.
• Ability to troubleshoot and resolve technical issues related to hardware and software systems.
• Strong communication and interpersonal skills to interact with internal customers and team members.
• Flexibility to participate in on-call rotations, handle physical tasks, and travel as needed.
• Ability to pass state cannabis licensing requirements, including federal background checks.
• Ability to perform tasks that may involve lifting (up to 50 pounds), walking, climbing stairs/ladders, and equipment setup (boxing/unboxing).

Calling all curious, collaborative, compassionate, boundary-pushing, trustworthy stewards: There’s a place for you.

People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.