Company & Role Overview

Summary

About Dutchie

About This Job

What You'll Do...

Own the onboarding and training of new dispensary customers launching on Dutchie
Guide clients through configuration, best practices, and product fundamentals across all core products
Manage white-label mobile app submissions and releases through App Store Connect and Google Play Console, including handling rejections and suspensions
Translate complex technical concepts into clear, actionable steps for non-technical operators
Manage project timelines and customer records in Salesforce
Collaborate cross-functionally with Sales, Support, and CSM to get ahead of issues before they escalate
Surface client feedback and trends to inform product development

What You Bring...

2+ years in a customer-facing technical role — SaaS implementation, POS, account management, or solutions engineering
Strong communicator: clear, empathetic, and polished across phone, email, and video
Organized and adaptable — comfortable juggling multiple projects at different stages
Technically comfortable in developer portals (App Store Connect, Google Play Console, Firebase) without needing to write code
Quick learner who picks up new platforms and industries fast
Team-oriented but fully capable of owning work independently
AI Mindset: You aren't just using AI for emails. You're automating complex workflows and experimenting with agentic methodologies to move faster than a traditional team
Salesforce familiarity a plus; cannabis industry or METRC/BioTrack experience a bonus
Ability to travel within the US

It's a Bonus if You...

You'll Get...

Full medical benefits including dental and vision plans to ensure you always have the best care.
Equity packages in the form of stock options to all employees.
Technology (hardware, software, reading materials, etc..) allowance
Flexible vacation and sick days

(No Information)