Security Operations Center Specialist

Shift Available: 10 PM - 8:30 AM CST, 4 days/week

The Role

Responsibilities

• Monitor CCTV, alarm systems, critical event management (CEM) platforms (Everbridge), and access control platforms to detect and respond to security incidents across GTI facilities.

• Act as the first point of contact for physical security events, including panic and hold up button activations, alarms, and emergency notifications.

• Coordinate with internal partner teams (cybersecurity, IT, facilities, etc.) to mitigate business operations disruptions and restore normal operations.

• Liaise with site leadership and law enforcement during and after incidents to ensure safety and compliance.

• Execute incident management protocols, document events accurately, and maintain detailed logs.

• Deliver real-time situational awareness and risk assessments to leadership during critical events.

• Manage service calls for security equipment and support troubleshooting through ticketing platforms.

• Perform remote audits, alarm testing, and credential updates.

• Participate in After Action Reviews (AARs) to identify improvement opportunities and recommend actionable solutions.

• Contribute to the development and enhancement of security protocols, emergency operations plans , and business continuity processes.

Qualifications

• 3+ years in physical security, dispatch, emergency operations, or SOC environment is preferred.

• Experience with CCTV monitoring, alarm response, and access control systems is preferred.

• Adaptable and solutions-oriented, with strong critical thinking and decision-making skills.

• Strong verbal and written communication skills under pressure.

• Proven ability to multi-task and prioritize effectively in high-pressure situations.

• Ability to work nights/weekends and adapt to changing priorities.

• Professional integrity and ability to handle confidential information.

• High School Diploma preferred; college degree preferred.

Additional Requirements

• Must pass any and all required background checks
• Must be and remain compliant with all legal or company regulations for working in the industry
• Must possess valid driver's license
• Must be a minimum of 21 years of age
• Must be approved b y state badging agency to work in cannabis industry

Calling all curious, collaborative, compassionate, boundary-pushing, trustworthy stewards: There’s a place for you.

People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.