Asset Protection Specialist (Part Time)

The Role

Key Responsibilities

Welcoming & Check-In Experience

• Be the first smiling face our guests see-greet all visitors with warmth and positivity.
• Manage check-in with professionalism and efficiency, while upholding compliance standards.
• Set the "RISE Vibe" from the moment customers enter our doors.
• Provide basic concierge-level support: answering common questions and directing traffic.

Safety, Security & Support

• Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order.
• Monitor various areas of the premises, including the store entry/exit and site perimeters, to ensure safety, comfort, and compliance.
• De-escalate situations with empathy, tact, and clear communication.
• Support team members and store operations in matters of safety, cleanliness, compliance, and guest flow by escorting customers and visitors and remaining alert and mobile at all times.
• Report and respond appropriately and urgently to any safety, security, or compliance incidents.
• Support emergency procedures and preparedness, including fire, evacuation, or weather response.
• Conduct visual inspections and checks per SOPs to maintain a secure and hazard-free environment.

Cross-Functional Collaboration

• Foster strong relationships and mutual trust with store teams, leadership, and customers.
• Share insights on guest interactions, safety concerns, and security risks with transparency and discretion.
• Support training of new APS team members to model warm, professional, and compliant behavior.
• Other duties as assigned

Qualifications

• At least one year of customer-facing or concierge experience strongly preferred.
• Familiarity with POS systems and/or compliance technology preferred.
• Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs .
• Must have reliable, responsible, and dependable attendance .
• Must pass all required background checks including state-specific cannabis employment requirements .
• Possess valid driver's license or state ID .
• Must be 21 years or older and meet all state-specific cannabis employment requirements.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry .

Additional Requirements

• Capable of remaining alert and responsive during extended periods of time.
• Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary .
• Remain in a stationary position, if required, to meet the needs of the business .
• C onverse and communicate with individuals and groups of people directly .
• Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email .
• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, order information , or inquiries .
• Move inventory and materials weighing up to 30 pounds independently .
• Position self to move inventory and materials in storage areas .
• Comfortable standing or walking for extended periods, up to the duration of a scheduled shift or workday and working both indoors and outdoors.
• Asset Protection Specialists are expected to maintain a visible and mobile presence throughout their shift. This is not a desk job-APS team members are regularly on their feet, engaging with guests, monitoring site activity, and supporting operations across the dispensary floor.

Skills

• Friendly, professional demeanor with excellent interpersonal skills.
• Ability to remain calm and empathetic in stressful situations.
• Consistent demonstration of excellent customer service skills .
• Ability to establish and maintain effective working relationships with all employees .
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences .
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures .
• Employee must be able to follow instructions as directed and incorporate constructive criticism from managers .
• Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.

Working Conditions

• Engaging, fast-paced patient and customer-facing retail environment.
• Outdoor duties in varying weather conditions may be required.
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent.

Our Mission: To promote well-being through the power of cannabis.

Calling all curious, collaborative, compassionate, boundary-pushing, trustworthy stewards: There’s a place for you.

People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.