Lounge Server (Part Time)

The Role

Responsibilities

• Oversee guest's consumption experiences, including handling purchasing of product, processing sales compliantly, and follow purchase limits, assisting with consumption devices and serving drink orders
• Work the host stand and support reservations schedules, and guest inquiries. I
• Inform guests of upcoming events
• Understand all the products carried in the lounge, all devices on the menu, and all the consumption methods available to guests
• Escalate concerns of potential customer over-consumption to the appropriate staff members timely
• Provide assistance and knowledge on temperate settings on all ancillary devices to provide a safe and enjoyable experience
• Communicate effectively with the host to ensure that all guest information is fully up to date on the status of their reservation
• Monitor table and device cleanliness throughout service
• Work with other lounge servers and team members to ensure the venue is ready for opening / closing daily
• Understand the menu to help guests make an informed choice and to upsell products when possible
• Stock all side stations continuously during service
• Interact with the lounge guests, fellow employees, supervisors, managers and all GTI leadership in a polite, courteous manner to ensure gracious hospitality
• Meticulously wash, clean, polish and dry bongs, devices, glassware, and supplies by hand, ensuring they are sanitary
• Handle bongs and glassware carefully to prevent breakage and loss
• Clean work area including equipment, tables, floors, keep all storage areas clean and orderly

Requirements

• General understanding of the customer experience as it pertains to table maintenance / steps of service
• Able to obtain knowledge of ancillary devices used in the consumption of cannabis if preferred
• Able to obtain Servsafe Food Handlers Card
• Previous hospitality experiencewith strong emphasis on customer experience

Physical Demands and Work Environment

• Role includes standing or walking for prolonged periods of time (i.e., up to the duration of a scheduled shift) , as well as stooping, sitting, bending over and/or crouching
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Meet the scheduling and availability requirements to meet business needs
• Work a schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

Additional Requirements

• Must be comfortable being around cannabis consumption
• Must pass any and all required background checks
• Must be and remain compliant with all legal or company regulations for working in the industry
• Must possess valid driver's license
• Must be a minimum of 21 years of age
• Must be approved by state badging agency to work in cannabis industry

Calling all curious, collaborative, compassionate, boundary-pushing, trustworthy stewards: There’s a place for you.

People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.